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Borders Hearing Care Privacy Policy

Completed 28 February 2023

Our contact details

Name: Borders Hearing Care Ltd.

Address: 52 Channel Street, Galashiels, TD1 1BA


The type of personal information we collect

We currently collect and process the following information:

  • Identification and contact data (name, address, date of birth, email, telephone number, etc)

  • Physical health data that is relevant to audiological assessment

  • Physical health data that we generate during consultations with you (audiograms, tympanograms, speech recognition scores, etc)

  • Financial information (bank details, credit/debit card details, etc) for the payment of goods and services delivered by us to you

  • Through our website, the Internet protocol (IP) address used to connect your computer to the Internet; login and password (if using our members’ area); e-mail address; computer and connection information.

How we get the personal information and why we have it

The personal information we process is provided to us directly by you for one of the following reasons:

  • When you book an appointment on our website, as part of the process, we collect personal information you give us such as your name, email address and telephone number. Your personal information will be used in order to communicate with you about your appointment, and any changes to it.

  • When you engage with us in person for audiological services, we collect other details, such as your address and medical health data. This is to enable us to be aware of anything that might affect how we provide services to you, or our ability to do so safely.

  • We receive, collect and store any information you enter on our website. In addition, we use cookies to collect your IP address and the information mentioned above. Any information that we gather from our website may by analysed with software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information such as comments, feedback, reviews, recommendations.

  • We do not obtain personal data indirectly from third parties.

  • We may share your medical information, plus personal identifiers such as name, address, date of birth with another medical professional (e.g. your GP or ENT consultant), if an onwards referral is required.

  • We will not share your data with any other third parties.

  • Under the UK General Data Protection Regulation (UK GDPR), the lawful base we rely on for processing this information is the fulfilment of our contract with you to deliver services to you. If you have given us your email address, telephone number and/or postal address, we will use these to communicate with you specifically in relation to matters to do with you as a client.

  • In addition, we will obtain your consent to add you to our mailing list, to keep you informed of special events, promotions that we believe will be in your interest. You are able to remove your consent at any time, and can do this by contacting Andrew Quinn at

How we store your personal information

Your information is securely stored.

We will retain your personal information for as long as is necessary, depending on the purpose for which it was collected and in accordance with all applicable UK laws.

Thereafter we will only retain your data if we have a continuing legal requirement to do so. For example, health information may need to be retained for a period of time after you have ceased to be a client of ours in order to fulfil our obligations to the NHS, regulatory or similar bodies, and financial details in relation to payments for goods and services must be kept for six years as stipulated by HMRC. You also have the right, under UK Data Protection legislation, to request that your data be removed from our systems (see the end of this policy for further details).

When we dispose of your information, we will do destroy it securely, by shredding paper copies and securely deleting electronically-held information.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.

  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

  • Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.


You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at Borders Hearing Care, 52 Channel Street, Galashiels, TD1 1BA ( if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to Andrew Quinn at Borders Hearing Care, 52 Channel Street, Galashiels, TD1 1BA (

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House

Water Lane


Cheshire SK9 5AF

Helpline number: 0303 123 1113
ICO website:

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