Shona Jackson
Shona has lived her whole life in the Scottish Borders and has built a long and respected career in local hearing healthcare, an industry she discovered quite by chance.
With a background in textiles, design, and management, Shona demonstrated her entrepreneurial spirit early on by establishing two local retail businesses at just 22. She later chose a new direction, embarking on a rewarding journey in audiology and qualifying as a Hearing Aid Dispenser in 2008.
Her dedication and expertise have been recognised nationally, having been “Highly Commended” in the Rayovac Audiologist of the Year Awards on three separate occasions.
Shona has been an active member of the Association of Independent Hearing Healthcare Professionals (AIHHP) for over sixteen years, and is also its’ membership Secretary. AIHHP is a professional body committed to promoting excellence across the UK hearing care profession.
Through her work with AIHHP, Shona has had the privilege of collaborating with some of the UK’s leading independent audiologists. This has allowed her to continuously develop her knowledge and maintain the highest standards of professional practice.
Shona truly believes that hearing aid dispensing is one of the most rewarding careers imaginable. Being able to make such a meaningful difference to people’s lives and to the lives of their families, friends, and colleagues is something she finds incredibly fulfilling.
She is passionate about the work she does and is delighted to be doing a job she loves. Shona looks forward to welcoming you in Gala.
Louise Brownlie
Louise is our welcoming receptionist at Borders Hearing Care, known for her calm, caring and reassuring approach. She takes pride in creating a positive first impression and ensuring every patient feels comfortable and well looked after from the moment they arrive.
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With a background in the NHS, Louise brings valuable experience along with a professional and organised approach to her role. She understands the importance of patient care and is dedicated to making each visit as smooth and supportive as possible.
Andrew Quinn
Andrew was born and brought up in Northern Ireland, before moving to Scotland for university in 1992. Following university he moved straight into audiology, and qualified as a Registered Hearing Aid Dispenser in 1998.
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In 2013 he took a career break, and spent a couple of years living in Nashville, TN, before returning to Scotland, where he worked for a while as a barista, a piano teacher, and operations coordinator for his local church.
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In 2022 he launched qb earcare – an ear wax removal service in Portobello, Edinburgh, and – together with Shona – set up Borders Hearing Care in 2023, and Portobello Hearing Care in 2026.
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As of April 2026 Andrew has been based primarily in Portobello, but will continue to see clients and provide ear wax removal in Galashiels on a regular basis.